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1. Shipping & Delivery (domestic)
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- All orders are shipped from our warehouses in New York.
- Free shipping on orders of $100.00 or more (continental USA).
- Flat shipping rate of $7.00 for orders less than $100.00 (continental USA).
- Some of our heavy and/or bulky items have a Special Delivery Fee (SDF) assessed on every unit. The SDF, when applicable, is listed in each item’s description.- Unless otherwise described during your checkout, all orders shipped via UPS or USPS within 2 business days. For your convenience you will receive an email confirmation with a tracking number after your order is sent out
- Shipping fee may vary for special orders. You will receive an e-mail confirmation with the freight fee after your special order is processed.
- Unless specifically stated otherwise during your checkout, all orders are shipped via UPS or USPS within 2 business days. The shipping method is chosen, based on your location and package details. For your convenience, you will receive an email confirmation with a tracking number after your order is shipped.
- Estimated shipping time is based on several factors, including destination address and the products ordered. Orders for multiple items or multiple amounts of a single item may take longer to assemble.
- Rush shipping service is available. Please contact our customer service at 1-800-531-1037 for Next, Second, or Third Day Delivery.
- If you refuse your order, the shipping charge both ways and a 15% restocking fee will be withheld
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2. Shipping & Delivery (international)
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- International Orders and Alaska/Hawaii:Shipping costs are determined, based on the delivery address. We will contact you via e-mail with the actual shipping fee, once your order is completed. The customer is responsible for all customs duties and customs broker fees, where applicable, which are paid C.O.D. (cash on delivery).
- Any issues that arise from the customs, refused goods, incorrect address, delays are the SOLE RESPONSIBILITY of the customer. If you refuse your order, the shipping charge both ways and a 15% restocking fee will be withheld.
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3. Reviewing & Changing Orders
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- Most orders placed on RusKniga.com enter the shipping process quickly so we can get your items to you as soon as possible. It may be possible to modify an order, depending on its status; however, orders already in the shipping process cannot be modified. If you would like to make changes to your order, including cancelling an order that has not been shipped yet, please, call our customer service at 1-800-531-1037.
- If, for some reason, we are unable to ship any of the items in your order, you will be contacted by our customer service representative either by phone or e-mail. If we are unable to reach you within 2 business days, your order is shipped without the unavailable item and your credit card charge is adjusted accordingly.
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4. Returns and Refunds
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- We guarantee high quality of our products and will exchange any damaged/defective goods within 10 days, after you receive your order.
- All exchanges must be made only after prior arrangement with the customer service representative over the phone at 1-800-531-1037.
- All exchanges must be accompanied by the original invoice and the letter indicating the reason for your exchange.
- If we are unable to exchange the item for a similar one, you will receive store credit or a refund.
- For non-defective and non-damaged item returns and exchanges, shipping charges are the customer’s responsibility and a 15% restocking fee is applied to the order.
Non-Returnable Items:
* Health & Personal Care items
* Any CD/DVD/MP3 product missing original shrink wrap
* Gift Certificates
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5. Pricing
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- Your Shopping Cart reflects the most recent prices for the items we sell. However, please note that until the checkout process is completed, these prices are not guaranteed, as they may decrease, due to promotions, or increase, as these promotions end. In order to lock in the prices you see, please, complete the checkout process as soon as possible.
- Some discounts and promotions are limited-time offers.
VIP Club Membership:*
VIP Club membership is based on each customer’s total purchases during the previous year.
VIP Club Member [5%] – customers, whose orders totaled at least $500.00;
VIP Club Member [10%] – customers, whose orders totaled at least $1,000.00;
VIP Club Member [15%] – customers, whose orders totaled at least $1,500.00;
Please, contact our customer service at 1-800-531-1037 if you think you qualify to become a member, and have not yet received membership.
* Doesn't apply to items on sale
Post-order price match
We do not offer post-order price matching when an item's price drops at RusKniga.com after your purchase. Our prices regularly change, and the price you paid when your order shipped was the lowest price we were able to offer at the time. We consistently offer competitive prices on everything we carry. We know that low prices are very important to our customers!
Price Match Guarantee
We guarantee the lowest prices in the United States!
If you find any of the items we have in stock being offered for a lower price on any other website, we will not only match that price, but will also give you an additional 10% discount as a thank you, for detecting this lower price!
Disclaimer: The item must be exactly the same, including the year of production and must be in-stock to qualify. This offer does not apply to special offers, online auctions (e.g. eBay, Amazon, et cetera), or items, not offered in our on-line stores (e.g. items, only available at our physical retail locations).
Payment Options
We accept all major credit/debit cards for phone and Internet orders. You may also contact our customer service at 1-800-531-1037 if you choose to pay by personal check or money order.
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